Terms and Conditions

Please read these Terms and Conditions carefully before placing an order. By placing an order with us, you agree to be bound by the terms set out below.

1. Application
    1.    These Terms and Conditions apply to the purchase of goods by you (the Customer or you).
    2.    We are Smart Gadget Solutions Limited, a company registered in England and Wales with company number 16289399, whose registered office is at:

93 Hollybank Road
Bradford
West Yorkshire
BD7 4QL
United Kingdom

Telephone: 07387 598030

(Hereafter referred to as the Supplier, we, us, or our).
    3.    These are the terms on which we sell all goods to you. By ordering any goods from us, you agree to be bound by these Terms and Conditions.
    4.    You may only purchase goods from us if you are legally capable of entering into a binding contract and are at least 18 years old.

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2. Interpretation

In these Terms and Conditions:

Consumer means an individual acting for purposes wholly or mainly outside their trade, business, craft or profession.

Contract means the legally binding agreement between you and us for the supply of goods.

Delivery Location means the address where the goods are to be delivered as specified in your order.

Durable Medium means paper or any medium allowing information to be stored for future reference.

Goods means the products advertised and supplied by us.

Order means your request to purchase goods submitted through our website.

Website means the online platform where our goods are advertised and sold.

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3. Goods
    1.    The description of goods is as set out on our website or other promotional material.
    2.    Some products sold by Smart Gadget Solutions Ltd may include discontinued or clearance electronics, including smart home devices such as Google Nest products.
    3.    Product images and descriptions are for illustration purposes only and minor variations may occur.
    4.    All goods are subject to availability.
    5.    We reserve the right to make changes to goods where necessary to comply with applicable laws or safety requirements.

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4. Personal Information
    1.    We respect your privacy and process personal data in accordance with applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR).
    2.    Personal information collected from customers will only be used for the purpose of processing orders, delivery, and providing customer service.

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5. Basis of Sale
    1.    Product listings on our website do not constitute a contractual offer to sell goods.
    2.    When you place an order, it is treated as an offer to purchase goods from us.
    3.    We reserve the right to accept or reject any order at our discretion.
    4.    A contract is formed only when we accept and confirm your order.
    5.    It is your responsibility to ensure that all details provided when placing an order are correct.

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6. Price and Payment
    1.    The price of the goods will be the price stated on the website at the time the order is placed.
    2.    Prices include VAT where applicable.
    3.    Payment must be made in full before goods are dispatched unless otherwise agreed.
    4.    We reserve the right to change prices before an order has been confirmed.

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7. Delivery
    1.    Orders are normally processed within 1–2 working days.
    2.    Goods are delivered using Royal Mail Tracked 24 or another appropriate courier service.
    3.    Royal Mail Tracked 24 usually delivers the next working day after dispatch, although delivery times may vary depending on location and courier operations.
    4.    We deliver to addresses within the United Kingdom, including England, Scotland, Wales, and Northern Ireland.
    5.    If delivery is delayed due to circumstances beyond our control, we will inform you as soon as reasonably possible.
    6.    Customers must ensure that the delivery address provided is accurate.

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8. Risk and Ownership
    1.    The risk in the goods passes to the customer once delivery has been completed.
    2.    Ownership of the goods remains with us until full payment has been received.

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9. Returns and Cancellation
    1.    Customers have the right to cancel their order within 14 days of receiving the goods in accordance with UK consumer protection regulations.
    2.    In addition, Smart Gadget Solutions limited offers a 30-day return period for unwanted items.
    3.    To be eligible for a return, items must:

• Be unused
• Be in original packaging
• Be in resellable condition
    4.    Customers are responsible for return shipping costs unless the item is faulty or incorrect.
    5.    If an item is returned without a valid reason, or has been opened or handled beyond what is necessary to inspect it, a deduction of up to 20% of the purchase price may be applied to cover inspection, handling, and restocking costs.
    6.    Returns will not be accepted for items that have been used, particularly where compatibility was not confirmed prior to purchase.

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10. Faulty or Incorrect Goods
    1.    We are legally required to supply goods that:

• Are of satisfactory quality
• Are fit for their intended purpose
• Match their description
    2.    If an item arrives faulty, damaged, or not as described, customers should contact us as soon as possible.
    3.    In such cases we will arrange a replacement or refund, and return shipping will be covered by us where appropriate.

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11. Refunds
    1.    Once returned goods have been received and inspected, refunds will normally be processed within 3–5 working days.
    2.    Refunds will be issued using the same payment method used for the original purchase.

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12. Warranty

Where applicable, products may include a manufacturer’s warranty of at least 12 months.

This warranty does not affect your statutory rights under UK consumer law.

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13. Circumstances Beyond Our Control

We will not be liable for delays or failure to perform obligations where such delays result from events beyond our reasonable control, including but not limited to:

• Natural disasters
• Courier disruptions
• Supply chain interruptions
• Government restrictions

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14. Limitation of Liability

Nothing in these Terms and Conditions excludes or limits liability for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot legally be excluded

Subject to this, we will not be liable for losses that were not reasonably foreseeable at the time the contract was formed.

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15. Governing Law

These Terms and Conditions are governed by the laws of England and Wales.

Any disputes will be subject to the jurisdiction of the courts of England and Wales, unless the customer resides in Scotland or Northern Ireland, where local courts may apply.

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16. Complaints

We aim to resolve customer concerns quickly and fairly.

If you have a complaint, please contact us using the details below. We aim to respond within 5 working days.

Smart Gadget Solutions Limited
93 Hollybank Road
Bradford
West Yorkshire
BD7 4QL
United Kingdom

Telephone: 07387 598030